Privacy Policy

Last Updated: November 13, 2024

1. Introduction

Personalab.io ("we," "our," or "us"), registered in Ireland, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI content generation services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, billing information)
  • Payment details
  • Content uploaded for AI processing
  • User preferences and settings
  • Communications with our support team

2.2 Automatically Collected Information

  • IP address and device information
  • Browser type and settings
  • Usage data and interaction with our services
  • Credit usage and transaction history
  • AI generation requests and parameters
  • Performance data and error logs

3. How We Use Your Information

  • Providing and maintaining our AI generation services
  • Processing payments and managing credits
  • Improving and optimizing our AI algorithms
  • Customer support and communication
  • Security and fraud prevention
  • Compliance with legal obligations
  • Service analytics and performance monitoring

4. Data Storage and Security

4.1. All data is stored on secure servers located within the European Union.

4.2. We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Monitoring and logging of system access

5. Data Retention

5.1. We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

5.2. AI-generated content and input data are retained for:

  • Active users: Duration of account activity plus 30 days
  • Inactive accounts: 12 months from last activity
  • Deleted accounts: 30 days post-deletion

6. Your Rights Under GDPR

As a user protected by GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Request erasure of your personal data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent
  • Lodge a complaint with a supervisory authority

7. Third-Party Services

7.1. We may use third-party services for:

  • Payment processing
  • Cloud storage
  • Analytics
  • Customer support
  • Email communication

7.2. These service providers are required to maintain the confidentiality and security of your information.

8. Cookies and Tracking

8.1. We use cookies and similar technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyze service usage
  • Improve user experience
  • Detect and prevent fraud

8.2. You can control cookie preferences through your browser settings.

9. Children's Privacy

9.1. Our services are not intended for users under 16 years of age.

9.2. We do not knowingly collect personal information from children under 16.

10. International Data Transfers

10.1. We process data within the European Union.

10.2. Any international transfers of personal data comply with:

  • GDPR requirements
  • Standard Contractual Clauses
  • Appropriate safeguards for international data transfers

11. Changes to Privacy Policy

11.1. We reserve the right to update this Privacy Policy at any time.

11.2. We will notify you of any material changes via:

  • Email notification
  • Service announcement
  • Website notice

12. AI-Specific Privacy Considerations

12.1. Training Data:

  • User-provided content may be used to improve our AI systems
  • Personal information is removed before use in training
  • You can opt-out of contributing to AI training

12.2. AI Generation Logs:

  • We maintain logs of AI generation requests
  • Logs include generation parameters and timestamps
  • Personal information in logs is minimized

13. Contact Information

For privacy-related inquiries or to exercise your rights, contact us at:

  • Email: contact@personalab.io
  • Address: Dublin 1, D01 Y6H7 Ireland

14. Legal Basis for Processing

We process your personal data based on:

  • Contract performance
  • Legal obligations
  • Legitimate interests
  • Your consent

15. Additional Rights for EEA Residents

As an EEA resident, you have additional rights regarding:

  • Automated decision-making
  • Marketing communications
  • Data transfer outside the EEA